Your collectors spend the day in portals and emails.
They should be on the phone.
AI runs the routine outreach, monitors AP portals, and hands collectors a prioritized queue with full context — so humans only touch what humans should.
Three steps. Humans only where it matters.
Monitor
AI continuously checks AP portals (Cass, AlchemyTMS, Uber Freight, E2Open) for invoice status.
- 6+ portals · 24/7
- Catches status changes instantly
Outreach
Runs cadenced, personalized dunning trained on your SOP, your tone, and each customer's preferences.
- Per-customer cadence
- Pauses if a human reply lands
Prioritize
Surfaces only what needs a human — with full context, suggested action, and contact ready.
- Ranked work queue
- AI-suggested next action
Four agents. One Collections team.
Each capability replaces hours of manual work. Click through to any agent for the full story.
Your collector is a typist.
AI on the keyboard.
AI sends every collections email and responds to basic customer replies — all logged to TMS and Lighthouz automatically.
- Human writes 104 collections emails, one after the other.
- Human responds to 25 basic customer emails, one by one.
- Human records every send/receive in the TMS or a spreadsheet.
- AI sends all 104 collections emails on your cadence.
- AI replies to 25 basic customer emails automatically.
- AI logs every communication to TMS and Lighthouz.
50 portals. 4 hours. Every morning.
One inbox. Zero portals.
AI monitors every customer AP portal, checks invoice status, and surfaces only the exceptions that need human review.
- Human logs into 50 portals, one by one, to check 273 invoices.
- Human identifies the 12 invoices that actually need attention.
- The full sweep takes 4 hours.
- AI monitors 50 portals and pulls status on all 273 invoices.
- AI surfaces only the 12 that need human review.
- Human reviews those 12 in 20 minutes.
Context lives in spreadsheets, not systems.
One queue. Full context.
AI surfaces the invoices that need a human, records every interaction, and lets collectors act with one click.
- Human maintains 5 spreadsheets of invoices needing attention.
- Human updates the spreadsheets after every customer interaction.
- Context lives in someone's head, not the system.
- AI surfaces invoices that require human attention.
- AI records every interaction automatically.
- Human takes the next action with one click.
Your controller builds reports instead of reading them.
Reports read themselves.
AI builds a daily-updated AR risk dashboard — credit utilization, overdue invoices, and high-risk accounts surfaced automatically.
- Controller/AR Manager builds a weekly spreadsheet or PowerBI.
- Calculates credit utilization across every account by hand.
- Highlights high-risk accounts and way-overdue invoices manually.
- AI builds the dashboard and refreshes it every day.
- Credit utilization, overdue invoices and risk surfaced automatically.
- Controller spends time analyzing, not generating.
Meet the agents doing the work
Email Collections Agent
Sends every collections email; replies to basic customer queries.
Explore agentPortal Collections Agent
Monitors every customer AP portal; surfaces only the exceptions.
Explore agentCollections Work Queue
Prioritized human queue with one-click actions and auto-logging.
Explore agentAR Risk Dashboard
Daily-updated credit utilization, risk, and overdue escalation.
Explore agentThe rest of your finance stack
Lighthouz works module-by-module — start where the pain is loudest, then layer in the rest.
Collections questions, answered
Ready to automate back-office for your brokerage?
Join freight brokers using Lighthouz to audit bills, invoice shippers, and collect faster — without growing the team.